SHIPMENTS TO PENINSULAR SPAIN

Where can I receive my orders?

Your orders will be sent to the delivery address you entered when creating your account, so it is important that you pay attention when filling in this information. Remember that once registered, in the "address book" section of "my account" you can add all the delivery addresses you wish (e.g. your work, your usual home, a family member's house...) and select the one you are interested in when placing your order.

We ship to all destinations in Spain. Consult conditions for Islands, Ceuta and Melilla.

How long will my order take to arrive?

Transportation will be carried out by the delivery company that offers the best service in your area, which will perform door-to-door service within 24-72 hours from our shipping confirmation, depending on the selected shipment. Once the order leaves our warehouses, you will receive an email notifying you that the order has been accepted and is being shipped.

Local holidays in the community must be taken into account, as they may affect order delivery.

Order delivery days will be Monday to Friday. Deliveries will be made within 24-72 hours. Excluding holidays and peak demand seasons.

How will I receive my order?

When your order is delivered, you must check that everything is as requested. If there is any discrepancy or problem with the order, indicate it on the carrier's delivery note, and you must contact Molic Gourmet through our contact form, leaving your personal data and order number explaining the discrepancy or problem, and we will contact you as soon as possible to resolve the incident.

How much does it cost to receive my order?

Shipping is free on orders over €60 for standard shipments to peninsular Spain, for smaller orders the cost will be €6.50 for standard shipments to peninsular Spain or €12.00 for Express shipments. This condition does not apply to the Islands, Ceuta or Melilla, or other countries; consult shipments to other destinations.

What happens if I don't receive my order within the agreed period?

If, due to force majeure, we are unable to deliver your order within the agreed period, the courier company will contact you to set a new date. Contact us to resolve this incident through our contact form.
 

RETURNS

Can I return my order?

If you wish to manage a return, please contact us at pedidos@molic.es or through our chat. Our customer service team reviews each case individually to provide, whenever possible, a personalized solution.

In accordance with the Retail Trade Law as well as the provisions of community regulations (Directive 97/7/CE), you have 7 days from receipt to return your order as long as it is not a fresh or perishable product. In the case of household products, you can return the products within 15 days. We will not accept returns of products that are not in their original packaging or with the seal broken, unless they are defective products.

If you wish to make a return, you must first inform us through the aforementioned channels and send us the products in their original box. The costs are borne by the customer and the shipping address is:

Molic Gourmet
C/ Barcelona 31 2º4ª
08820 El Prat de Llobregat - Barcelona

We will check the returned products to confirm that they arrive in optimal conditions before proceeding with the refund of the amounts. If you have sent your order to another person and they want to make a return, we will refund the amount in the same payment method and account from which it was made. We will proceed with the refund within 30 calendar days of receiving the return order.

What can I do if I receive an incorrect or defective order?

In that case, please contact us within 24 hours of receiving the order through our contact form indicating the error or defect along with your personal data. We will proceed with the return or replacement (if applicable) as soon as possible within 30 days of receiving our confirmation email.

The amounts that have been paid for those products that are returned due to a defect or flaw, when it actually exists, will be fully refunded in the same way the payment was made. If the error is due to transportation, or the packaging does not arrive in good condition, you must state this on the delivery note that the carrier will ask you to sign.