FAQ Frequently Asked Questions
What is Molic's commitment?
Our main commitment is to offer and deliver high-quality products, with no hidden clauses. Molic Gourmet was born out of the frustration and lack of trust when buying any product, having to check and recheck the label to verify the truthfulness of its slogan. YOU WON'T HAVE THAT PROBLEM HERE.
What type of products does Molic Gourmet offer?
Molic Gourmet specializes in healthy, natural, organic, and high-quality products—products with nothing to hide, nothing to envy, and full of flavor. Our products are ideal for those seeking quality products without hidden clauses.
How are product quality and freshness guaranteed?
We are committed to offering products of the highest quality, made without preservatives and with natural ingredients.
Where can Molic Gourmet orders be received?
Orders are shipped to any address within Spain (consult for other destinations). It is important that customers provide a correct delivery address when placing their order to avoid inconvenience. We do not ship to post office boxes, mailboxes, or lockers.
How long does it take for an order to arrive?
Delivery time is 24 to 72 hours, depending on when the order is placed. Orders placed before 12:00 PM usually arrive within 24-48 hours, while orders placed after that time usually take 48 to 72 hours.
What is Molic Gourmet's return policy?
We offer a 30-day return policy. If a customer is not satisfied with their purchase, they can request a return as long as the product is in its original condition and has not been used. It is necessary to contact our customer service team to initiate the return process.
What should I do if I receive a defective or incorrect product?
If a customer receives a defective or incorrect product, they should contact us within 24 hours of receiving the order. We will evaluate the situation and provide an appropriate solution, which may include a refund or product replacement.
Are there shipping costs associated with orders?
As long as the order does not exceed €60, a €6.50 charge will apply for peninsular shipments. (Consult for other areas)
How can I track my order?
Once the order has been shipped, customers will receive a confirmation email with information on how to track their shipment. They can also access the "My Orders" section in their account to get updates on the status of their order.
Do you have more questions?
You can contact us by email at hola@molic.es and we will answer all your questions.